Julia Challicom

Customer Strategy Director at Deloitte Digital

Julia Challicom is a Director at Deloitte Digital, where she leads customer strategy and design for financial services. She leads the Customer Journey Management practice at Deloitte, helping organisations connect research, design and delivery as the industry shifts toward truly customer-led products and services.

Check out Julia's session: Sweating your assets: Establishing an Enterprise Experience Architecture (EXA) that will deliver leading customer experiences